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RETURN POLICY


If you are not satisfied with the products purchased on WWW.DELLACONTE.COM and you wish to refuse to buy and, by default, to receive your money back, you can use the product return policy within 14 calendar days according to the provisions of the PARLIAMENT DIRECTIVE 2011/83 / EU and THE EUROPEAN COUNCIL AND THE ORDER. GUV. RO no.34 / 2014, on the protection of consumers in the conclusion and execution of distance contracts. 
Returning products will be at the expense of the customer, using the same shipment service that has been shipped or as desired by the customer. dellaconte.com will return the full value of the order within 30 days of the date of written request (mail ................). The return amount and the return conditions do not include the freight forwarding costs. Also,  the back-up amount does not include bank transfer or postal money commissions  (if applicable). 
Returning the equivalent of returned products will be made through a payment order in a bank account specified by you - according to the return form.
All complaints about the missing from the package or the wrong invoicing, please do so within 3 days of receipt of the package. In these situations - you will not incur any extra charge. We do not take responsibility for complaints received during this period. 
A distance contract is understood to be the contract for products or services concluded between a seller and a consumer in a sales system organized by the seller who exclusively uses, before and for the execution of this contract, one or more distance communication techniques . 
For any details or concerns about returning products, please contact our CLIENTS SERVICE department.


REQUEST FOR RETURN. Product Return Authorization 
We accept returns within 14 days (calendar) of delivery. The cancellation period will expire 14 days from the day following that when you physically acquired the property on the property. 
* The consumer / customer is required to return the goods no later than 14 days after informing the seller (DELLACONTE) of his decision to withdraw from the contract.

When you want to return a product - contact our department at the email address ................................. ..


INTERRUPTED RETURNS
o The article (s) must be sent back within 14 days of delivery. Returns outside of this period may be accepted at DELLACONTE discretion. 
To return a product, you have 2 options: 
EXERCITATION OF THIS RIGHT IS IMPLEMENTED BY THE CUSTOMER BETWEEN THE PERSONAL ACCOUNT (see REQUEST FOR RETURN FROM THE CUSTOMER'S ACCOUNT), OR BY LOGIN LICENSE OR E-MAIL (CANCEL COMECTION) WITH RECOGNITION, FROM PART dellaconte.com, THE FORMAL PERIOD OF 14 CALENDAR DAYS. 
THE EXERCISE OF THIS RIGHT IS ATTRIBUTED BY RETURNING THE PAID AMOUNTS AFTER VERIFYING QUALITY AND QUANTITIES OF RETURNED ARTICLES.


THE OPTIONS WHICH ARE AVAILABLE:

1. REQUEST FOR RETURN FROM THE CLIENT'S ACCOUNT
 Before returning in 14 days, you must: 
     1. Access the history and order details section of your personal account. 
     2. Select the order from which you want to return an item. 
     3. Select the product / products you want to return by checking the square next to the name. 
     4. Add an explanation to your order so the DELLACONTE team fully understands why you are not satisfied and why you want to return this product.
When the form is complete, submit the goods return request and the request is sent to the DELLACONTE RETURURI Department. The request appears as in the "Waiting for confirmation" on the account page in the "Product Return Authorization" section. The 
payment return processing has several steps that are indicated by the status on the account page:

  •  Waiting for confirmation. - The customer request was sent to our team.
  •  Waiting for the package. - The request has been processed, you can now return the article.
  •  Package received. - The returned item was received.
  •  Return refused. - Returned merchandise is not consistent with return policy, returned item will be returned to Customer.
  •  Full return. - the payment will be refunded or you can change the product.

At the same time, you will be informed step by step by the DELLACONTE team via notifications received via e-mail.

2. CANCELING THE ORDER. WITHDRAWAL OF THE CONTRACT
pursuant to the Regulations of Contracts with the Consumer (Information, Cancellation and Additional Fees) and by OUG 34/2014 art.11 you have the right to cancel the order based on a written notice. 
The cancellation period will expire after 14 calendar days from the day following that when you physically acquired the goods. 
                      To exercise the right of cancellation, you must inform us in writing of your intention at: ..................... ... You can also use the cancellation form available ..................., But it is not mandatory. 
 
                      After receiving the cancellation notice, you will receive an email from the Customer Service.
The customer is required to deliver the package within 14 calendar days of the date when he requested the cancellation or return. 
Please note that you can use the right to cancel the contract / withdraw from the contract only if you first formally, in writing by email, notify the cancellation at any time after the order is issued, up to 14 calendar days from the day you received it order, as described above, and before requesting a refund through your account.

RETURN CONDITIONS
 We can accept that only non-performing items that are in their original condition are returned, not worn, damaged or washed, with all original labels attached, with the packaging and other accessories received with the order and without showing signs of wear

* Some consumers may be denied the right of return if they have used the goods above the level at which the nature, characteristics and operation of these goods may still be determined. In order to determine the nature, characteristics and operation of the goods ordered, the consumer should handle and inspect them only in the way they would be allowed in a shop. For example, the consumer should just try the clothing and not be allowed to wear it. Therefore, the consumer should treat and inspect the goods carefully during the allowed return period.

All RETURN COSTS will be supported by the customer. 
The consumer is required to SEND the goods no later than 14 days after informing the seller of his decision to withdraw from the contract. 
Please note that we can accept RETURNS only from the country in which they were sent. 
Return items must be delivered in one shipment. We reserve the right to refuse multiple product returns for an order at different times.

  •  The articles must be returned to the original packaging in order to ensure adequate protection in transit.
  •  Items must be returned, new, unrecognized and with all DELLACONTE labels still attached to the object. RETURNs that are damaged, dirty or degraded can not be accepted and will be sent back to the Customer.
  •  Wherever they were provided, any design packaging, such as authentication cards, anti-dust bags and leather labels, must be included in the return.
  •  All returned items should have the Goods Return form. 

Unidentified returns can be sent back to the sender.

  •  All items must be returned intact and in their original, undamaged box.

We reserve the right to accept or not to return, after verification, if the articles meet the conditions required above.


THE RETURN PROCESS

  •  After completing the RETUR form of MARFII, you must include it in the return so that we can promptly process the refund.
  •  Please keep proof of sending the package to DELLACONTE in case of dispute.
  •  Please keep in mind that you have to cover the return shipping cost.
  • DELLACONTE prefers that articles are returned via CURIER DPD to ensure they are protected and secured during transit.

We recommend that you provide the return shipping, the Customer being required to take reasonable care of the goods, being responsible for their damage until DELLACONTE receives them at his center. 
We recommend the use of safe means that can be tracked in real time, transport to return the order. However, the Customer may return the goods by any secure and secure means. The return address is:

 
 
 
 We ask you to contact us at ............... .in case of such returns * apply only to returns sent to courier services other than DPD. Please enter the full name, the order number, the shipping company used and the tracking number of the returned package.


 THE PROCESS FOR THE RETURN OF PAYABLE AMOUNTS

       RECEIVING PAYMENTS 
  Initial shipping costs will be refunded. The customer must cover the cost of transport when returning the package to DELLACONTE. 
* If the Consumer / Customer withdraws from the contract, the seller (DELLACONTE) will refund all payments received from the consumer, including those for the delivery of the goods to the consumer. If the consumer expressly chooses a specific type of delivery (for example, 24-hour express delivery), although the seller offered a customary and generally acceptable type of delivery that would reduce delivery costs, the consumer would have to cover the difference between costs of these two types of delivery.
When all requirements have been met, DELLACONTE will notify the Customer and return the full cost of the returned product (s) minus the return shipping charges that are the responsibility of the customer. If all of the requirements specified in RETURN POLICY are not met, the Customer will be notified and it may be possible for the merchandise to be returned or only part of the payment to be repaid.
Reimbursement will be made in the same currency as the purchase. Repayment of the return value of the returned product will be made within 14 calendar days by bank transfer to the IBAN account specified in the Return Form. If you received a product other than the one ordered or a defective product, contact DELLACONTE team within 72 hours to claim this and ensure that the product is replaced with a new product or refund. Return and shipping costs for the replacement product, if applicable, are supported by DELLACONTE. For products whose parcels show visible damage to courier delivery, we recommend that you refuse to receive them.

  EXCHANGE PROCESS
Please keep in mind that we can offer EXCHANGES only within 14 days of receipt of the product. 
Please note that ALL MODIFICATIONS ARE BASED ON THE AVAILABILITY OF THE STOCK. The delivery time depends on the selected product, stock availability or the special order - pre-order - for the Customer.
Changed items can be shipped only after the returned goods have been received and passed a quality check check. The buyer can choose to replace the returned product with another available in stock. If you want to replace the returned product with another available in stock, the delivery costs will be borne by you as a customer. Replacing with a higher value product involves paying the difference by returning the receipt of the package.

DEFECTIVE OR NON-
CONFORMABLE GOODS, IF ANY DELAY DUE TO DELIVERY, IF A CLIENT RECEIVED IS DEFECTIVE (Goods are considered defective if damaged. OR NOT COMPLETED (eg COLOR ERROR), THE CLIENT MUST BE PROMPTLY BEYOND THE DAY OF DELIVERY, SUBMITTED BY E-MAIL AT THE ADDRESS: ........................ 
ABSENT OF THE CLIENT RECLAMATION IN 14 CALENDAR DAYS FROM THE RECEIPT OF THE PACKAGE IS THAT THE DELIVERED ARTICLE IS CONSIDERED SATISFACER. AFTER THIS PERIOD, ANY DIFFERENCE THAT APPEARS UNDER THE COMMERCIAL GUARANTEE PROVISIONS
Wherever possible, DELLACONTE will offer to repair faulty items. If you want to change the product, please note that we can only replace it with the same product at the same size, subject to availability. The customer will receive the full refund of the payment if the item can not be repaired or replaced. 
    Information on the exercise of the right of withdrawal
According to the provisions of DIRECTIVE 2011/83 / EU OF THE PARLIAMENT AND OF THE EUROPEAN COUNCIL and of the ORD. GUV. RO no.34 / 2014, on the protection of consumers in the conclusion and execution of distance contracts. Customer has: 
Right of Withdrawal 
You have the right to withdraw from this Agreement without giving any reasons within 14 calendar days.
Exceptions to the right of withdrawal arise when: 
1. the supply of goods is done according to the consumer's specifications, or clearly personalized; 
2. the sealed supplies have been unsealed after delivery and can no longer be returned for reasons of health or hygiene protection. 
 The withdrawal period will expire after 14 days from the day: 
(a) in the case of the sale contract: "where the Customer or a person other than the carrier indicated by the Customer shall take possession of the goods "; 
(b) in the case of a contract relating to multiple goods ordered by the consumer in an order and delivered separately: "where the Customer or any person other than the carrier indicated by the Client is in possession of the last item delivered";
In order to exercise your right of withdrawal, you must inform us (DELLACONTE.COM) of your decision to withdraw from this contract using an unambiguous statement (eg letter sent by mail, fax or e-mail). 
DELLACONTE ADDRESS ..................................................................................................................... .. 
 
'For this you can use it the withdrawal model can be joined ................................. .. but its use is not mandatory and you can use any other unequivocal statement. 
If you use this option, we will send you, without delay, on a durable medium, such as by e-mail, the confirmation of receipt of your withdrawal request. 
In order to comply with the withdrawal deadline, it is sufficient to send the notice on the exercise of the right of withdrawal before the expiry of the withdrawal period. 
'DELLACONTE may postpone reimbursement until the goods have been returned or the Customer has provided evidence that the goods have been returned back in perfect condition as when they were received, whichever is earlier. 
(a) "Return the return of the products [............... ..] without undue delay and, in any event, within 14 days of the date you have notified us the withdrawal." The term is respected if the products are sent back before the expiry of the 14-day period. "; 
(b) You will have to bear the direct cost of returning the products.   
(c) You are solely responsible for diminishing the value of products resulting from manipulations other than those necessary to determine the nature, qualities and performance of the products. 
Effects of withdrawal
If the Customer withdraws from the contract, DELLACONTE will reimburse the Customer for all payments received, including delivery costs (with the exception of additional costs resulting from choosing a more expensive type of delivery than the standard type offered by DELLACONTE) without undue delay and in any case no longer later than 14 days after DELLACONTE was informed of the Client's decision to withdraw from the contract. DELLACONTE will make this refund using the same means of payment used by the Client for the initial transaction, unless you have expressly agreed to another refund method; in any case, the Customer will not be charged any other charge / commission as a result of a refund of this kind.