This document (together with any other documents mentioned therein) sets out the terms and conditions governing the use of this website
In case of divergence or misunderstanding between DELLACONTE.COM and the Client, the Terms and Conditions valid at the time of the Order will apply.
2. OUR DATA
The site www.dellaconte.com, hereinafter referred to as "dellaconte.com", is owned and managed by the company ........................ ..and having the following identification data: Single Registration Code RO ... ..........................., registered with the Trade Registry ......................, With registered capital of ........................ .. and having its registered office in ..................... ............... .Tel .: ................................. .; Fax…………………………; E-mail: ..........................................................
3. YOUR DATES AND VISITS ON THIS WEB PAGE
The information or personal data you provide us will be treated according to data protection policies. By using this website, you agree to the processing of such information and data and declare that all information or data that you have provided to us is true and correct.
4. USING YOUR WEB SITE
By using this website and / or placing any order through it, you make the following commitments: 1. Use the website exclusively to request information or place orders in accordance with the law. 2. Do not place false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we will have the right to cancel the order and inform the
If you do not provide us with all the information we need, we may not be able to complete your order. By placing an order through our website, you guarantee that you are at least 18 years of age and you are fit legally to enter into binding contracts.
5. PURCHASE OF VISITOR QUALITY PRODUCTS The
functionality of purchasing products as a visitor is also available on the website. In this type of purchase, you will only be asked for the essential data for processing your order. Upon completion of the purchase process, you will be given the opportunity to register as a user or to continue as an unregistered user.
6. AVAILABILITY OF SERVICES
The articles offered on this website are available for delivery exclusively on Romanian territory.
7. HOW TO TAKE THE CONTRACT The
information set out in the present terms and dates contained on this website is not a sales offer but rather an invitation. Between you and us there will be no contract on any product until the time your order has been expressly accepted by us.
After that, you will receive an email from us confirming your receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this constitutes your offer to us to buy one or more products from us. All orders must be accepted by us and we will confirm your acceptance by sending you an email confirming that the product is being shipped ("Shipment Confirmation"). The contract for the purchase of a product concluded between us (the "Contract") will be made only when we send you the Confirmation of the shipment. The contract will only refer to the products listed in the Shipment Confirmation.
8. AVAILABILITY OF PRODUCTS
All orders for products depend on their availability. In this regard, in case of delivery difficulties or because the products are no longer in stock, we reserve the right to provide you with information about replacement products of quality and value equal to or higher that you can order.
9. REFUSE TO MAKE A COMMAND
We reserve the right to remove any product on this website at any time and / or to remove or modify any material or content on this website. While we will do our best to always process all orders, there may be exceptional circumstances that may mean we may have to refuse to process an order once we have sent you an Order Confirmation. We reserve the right to do so at any time. We will not be liable to you or any third party on the grounds that we have removed any products on this website, removed or modified any materials or content on this website or that we did not process an order after you I sent the Order Confirmation.
We will endeavor to honor your order for the product (s) listed in the Consignment Confirmation by the date set in the Consignment Confirmation or, if no estimated delivery date is specified, within the estimated timeframe indicated at the time selecting the delivery method and, in any case, within 30 days from the Confirmation of the order. However, delays may occur due to product personalization, unexpected circumstances, or delivery area. If for some reason we can not respect the delivery date, we will inform you of this situation and give you the option to continue the purchase process with a new delivery date, or we will cancel the order we will refund the entire amount paid. Please note that we do not deliver on Saturdays and Sundays. For the purposes of these terms, delivery will be deemed to have taken place or the order has been "delivered" as soon as you or a third party indicated by you enter the physical possession of the goods, which will be evidenced by the signing of receiving the order at the set delivery address.
11. PRICE AND PAYMENT
The price of each product will be displayed occasionally on our website, except when there are obvious errors. While we take care to ensure that all prices displayed on our website are correct, errors may also occur. If we find an error related to the price of any (or any) product you ordered, we will inform you as soon as possible and we will give you the option to reconfirm the order at the correct price or cancel it. If we are unable to get in touch with you, the order will be deemed to be canceled and if you have already paid the product (s), you will receive a full refund of the amounts paid.
Under the rules and regulations in force, all purchases made through the website are subject to value added tax (VAT). The prices displayed on our website include VAT, but do not include shipping costs, which will be added to the total amount due, set in the Assistance Category - DELIVERY INFORMATION. Prices may change at any time, but (except as set out above) no potential change will affect any order for which an Order Confirmation has been sent. Once you have selected all the items you want to purchase, they will be added to your cart, and the next step will be to review and complete the order. To do this, you must follow the steps of the purchase process,
12. RETURN POLICY
A distance contract is understood to be the contract for products or services concluded between a seller and a consumer in a sales system organized by a seller who only uses, before and for the execution of this contract, one or more many techniques of remote communication. For any details or concerns about returning products, please contact our CLIENTS SERVICE department.
If you are not satisfied with the products purchased on WWW.DELLACONTE.COM and you wish to refuse to buy and, by default, to receive your money back, you can use the product return policy within 14 calendar days according to the provisions of the PARLIAMENT DIRECTIVE 2011/83 / EU and THE EUROPEAN COUNCIL AND THE ORDER. GUV. RO no.34 / 2014, on the protection of consumers in the conclusion and execution of distance contracts.
Right of withdrawal
If you enter into a contract as a customer, you have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the date on which you or a third party, other than the carrier and indicated by you, enter the physical possession of the goods or, in the case of several items from the same order separately delivered, to 14 days from the date on which you or a third party, other than the carrier and indicated by you, enter the physical possession of the last product. In order to exercise your right of withdrawal, you can notify us at SCRIS at our POINT, ............................................................................................. ....................................... ..
OR by sending an email to ................................................................
in connection with your decision to withdraw from this contract by a clear statement (for example, a letter sent by post or e-mail). You can also use the Retirement Form template-REFUND at the Return Policy section, but this is not required. In order to comply with the withdrawal period, it is sufficient to send the notice on the exercise of your withdrawal right before the withdrawal period expires. Effects of Withdrawal If you withdraw from this agreement, we will refund all payments received from you, including shipping costs (excluding the extra costs resulting from the choice of a particular type of transport other than our standard shipping) without any delays unjustifiable in
in any case no later than 14 days after we are informed of your decision to withdraw from this agreement. We will refund you the amount using the same payment method you used for the original transaction. In any case, you will not incur any charges as a result of such reimbursement. Without prejudice to the above, we may retain the reimbursement until receipt of the goods or until you provide proof of their return, whichever is the sooner. You will return your products without undue delay and in any case no later than 14 days from the date you notify us of your withdrawal from this Agreement. The deadline is met if you send the goods
back before the expiry of the 14-day period. You are solely responsible for any
diminution in the value of the goods as a result of manipulation other than that required to determine their nature, characteristics and operation.
All complaints about the missing of the package or the wrong invoicing, please do so within 3 days of receipt of the package.
You will not incur any extra charges other than postage or courier charges. We do not take responsibility for complaints received during this period.
REQUEST FOR RETURN. Product Return Authorization
We accept returns within 14 days (calendar) of delivery. The cancellation period will expire 14 days from the day following that when you physically acquired the property on the property.
* The consumer / customer is required to return the goods no later than 14 days after informing the seller (DELLACONTE) of his decision to withdraw from the contract.
o The article (s) must be sent back within 14 days of delivery. Returns outside of this period may be accepted at DELLACONTE discretion.
To return a product, you have 2 options:
EXERCITATION OF THIS RIGHT IS IMPLEMENTED BY THE CUSTOMER BETWEEN THE PERSONAL ACCOUNT (see REQUEST FOR RETURN FROM THE CUSTOMER'S ACCOUNT), OR BY LOGIN LICENSE OR E-MAIL (CANCEL COMECTION) WITH RECOGNITION FROM PART ONE SAINT, FOR THE FORMAL PERIOD OF 14 CALENDAR TIMES.
THE EXERCISE OF THIS RIGHT IS ATTRIBUTED BY RETURNING THE PAID AMOUNTS AFTER VERIFYING QUALITY AND QUANTITIES OF RETURNED ARTICLES.
1.1 REQUEST FOR RETURN FROM CLIENT'S ACCOUNT
Before returning in 14 days, you must:
1. Access the history and order details section of your personal account.
2. Select the order from which you want to return an item.
3. Select the product / products you want to return by checking the square next to the name.
4. Add an explanation to your order so the DELLACONTE team fully understands why you are not satisfied and why you want to return this product.
When the form is complete, submit the goods return request and the request is sent to the DELLACONTE RETURURI Department. The request appears as a "Waiting for confirmation" on the account page in the "Product Return Authorization" section.
Payment processing has several steps that are indicated by the status on the account page:
Waiting for confirmation - The customer request was sent to the team our.
Waiting package. - the request has been processed, now you can return the item.
package received. - Goods return was received.
return refused. - Goods returned it is not in accordance with the return policy, return item will be sent back to the client.
Full return. - the payment will be refunded or you can change the product.
At the same time, you will be informed step by step by the DELLACONTE team via notifications received via e-mail.
1.2 CANCELING THE CONTROL. WITHDRAWAL OF THE CONTRACT
pursuant to the Regulations of Contracts with the Consumer (Information, Cancellation and Additional Fees) and by OUG 34/2014 art.11 you have the right to cancel the order based on a written notice.
The cancellation period will expire after 14 calendar days from the day following that when you physically acquired the goods.
To exercise the right of cancellation, you must inform us in writing of your intention at: ..................... ... You can also use the cancellation form available ..................., But it is not mandatory.
After receiving the cancellation notice, you will receive an email from the Customer Service.
The customer is required to deliver the package within 14 calendar days of the date when he requested the cancellation or return.
Please note that you can use the right to cancel the contract / withdraw from the contract only if you first formally, in writing by email, notify the cancellation at any time after the order is issued, up to 14 calendar days from the day you received it order, as described above, and before requesting a refund through your account.
THE RETURN PROCESS
After completing the RETUR form of the MARFII, you must include it in the return so that we can promptly process the return of the payment.
Please keep proof of sending the package to DELLACONTE in case of dispute.
Please keep in mind that you have to cover the return shipping cost.
DELLACONTE prefers that articles are returned via CURIER DPD to ensure they are protected and secured during transit.
We recommend that you provide the return shipping, the Customer being required to take reasonable care of the goods, being responsible for their damage until DELLACONTE receives them at his center.
We recommend the use of safe means that can be tracked in real time, transport to return the order. However, the Customer may return the goods by any secure and secure means. The return address is:
We ask you to contact us at ............... .in case of such returns * apply only to returns sent to courier services other than DPD. Please enter the full name, the order number, the shipping company used and the tracking number of the returned package.
THE PROCESS FOR THE RETURN OF
PAYED AMOUNTS RECEIVING PAYMENTS
Initial transport costs will be refunded. The customer must cover the cost of transport when returning the package to DELLACONTE.
* If the Consumer / Customer withdraws from the contract, the seller (DELLACONTE) will refund all payments received from the consumer, including those for the delivery of the goods to the consumer. If the consumer expressly chooses a specific type of delivery (for example, 24-hour express delivery), although the seller offered a customary and generally acceptable type of delivery that would reduce delivery costs, the consumer would have to cover the difference between costs of these two types of delivery.
When all requirements have been met, DELLACONTE will notify the Customer and return the full cost of the returned product (s) minus the return shipping charges that are the responsibility of the customer. If all of the requirements specified in RETURN POLICY are not met, the Customer will be notified and it may be possible for the merchandise to be returned or only part of the payment to be repaid.
Reimbursement will be made in the same currency as the purchase. Repayment of the return value of the returned product will be made within 14 calendar days by bank transfer to the IBAN account specified in the Return Form. If you received a product other than the one ordered or a defective product, contact DELLACONTE team within 72 hours to claim this and ensure that the product is replaced with a new product or refund. Return and shipping costs for the replacement product, if applicable, are supported by DELLACONTE. For products whose parcels show visible damage to courier delivery, we recommend that you refuse to receive them.
Your right to cancel a contract applies only to products that are returned in the same condition as you have received them. Please return any product using or including all original packaging. You must also include all the boxes, labels, original instructions / documents and packages together with the returned product. In any case, you will need to return the product together with the receipt received on delivery, duly completed. No refunds will be made if the product has been used after it has been opened, if it is not in the condition it was at the time of delivery or if it is damaged. So you have to take care of products while you are in your possession.
We can accept that only non-performing items that are in their original condition are returned, have not been worn, damaged or washed, with all original labels attached, with the packaging and other accessories received with the order and without showing signs of wear
* Some consumers may be denied the right of return if they have used the goods above the level at which the nature, characteristics and operation of these goods may still be determined. In order to determine the nature, characteristics and operation of the goods ordered, the consumer should handle and inspect them only in the way they would be allowed in a shop. For example, the consumer should just try the clothing and not be allowed to wear it. Therefore, the consumer should treat and inspect the goods carefully during the allowed return period.
All RETURN COSTS will be supported by the customer.
The consumer is required to SEND the goods no later than 14 days after informing the seller of his decision to withdraw from the contract.
Please note that we can accept RETURNS only from the country in which they were sent.
Return items must be delivered in one shipment. We reserve the right to refuse multiple product returns for an order at different times.
We reserve the right to accept or not to return, after verification, if the articles meet the conditions required above.
13. Returning defective products
If you believe that the product does not meet the contract at delivery, you must contact us immediately on the form on our website with details of the product and the nature of the damage.
Upon receipt of the returned product, we will review it in full and we will notify you by email about your right to a replacement or a refund (if applicable) within a reasonable time. Repayment or replacement will take place as soon as possible and, in any event, within 14 days of the date we confirmed you by e-mail that you are entitled to a refund or a replacement for a product conformity. If there are any defects, the value of the products will be fully refunded, including delivery costs incurred by you for their receipt.
14. LIABILITY AND LIABILITY
Except as otherwise expressly provided in these terms, our liability in relation to any product purchased through our website is strictly limited to the purchase price of that product. Without prejudice to the foregoing, none of the terms herein will exclude or limit in any way our liability: 1. For death or personal injury caused by our negligence; 2. For fraud or fraudulent misrepresentation; or 3. For any matter for which it would be illegal or contrary to law to exclude or limit, or attempt to exclude or limit, our liability. Subject to the foregoing paragraph, to the fullest extent permitted by law and unless otherwise stated in the present terms, we accept no responsibility for the following situations, irrespective of their origin: (i) loss of income or earnings; (ii) loss of business transactions; (iii) loss of profits or contracts; (iv) loss of anticipated savings; (v) loss of data; and (vi) loss of management or work time. Because of the open nature of this website and the potential for errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained on this website unless expressly stated otherwise on this website. All product descriptions, information, and materials displayed on this website are provided "as such" and without express warranties, implied warranties or any other means, other than those legally established. In this respect, if you enter into the contract as a consumer or user, we are obliged to deliver products that are in accordance with the contract, being liable to you for any lack of conformity that exists at the time of delivery. It is understood that the goods are in conformity with the contract if: (i) they comply with the description we offer and have the same qualities as we have presented on this website; (ii) are suitable for the purposes for which products of that type are normally used, and (iii) have the normal performance and performance characteristics for products of the same type and can reasonably be expected. Our liability is committed if the lack of conformity occurs within two years from the date of delivery of the product. Until the submission of evidence to the contrary, the lack of conformity occurring within 6 months of the date of delivery of the product is deemed to have existed at the time of delivery unless the presumption is incompatible with the nature of the product or the lack of conformity. To the maximum extent permitted by law, but without excluding anything that can not be legally excluded from consumers, we deny any other warranties of any kind. The products we sell, especially craft products, often have
the characteristics of the natural materials used in their manufacture. These features, such as grain variations, texture, knots and color, may not be considered defects or damage. On the contrary, you have to count on their presence and appreciate them.
We select only the best quality products, but the natural features are inevitable and must be accepted as part of the individual appearance of the product. No part of this clause will affect your legal rights as a consumer and / or user, or your right to withdraw from the contract.
15. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in all materials or content provided on the website will remain at our sole discretion at any time in our possession or by our licensors. You may only use these materials as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to make a copy after any order or date of the contract.
16. VIRUSES, ILLEGAL ACCESS TO THE INFORMATION SYSTEM AND OTHER
You may not abuse this site by knowingly introducing viruses, Trojans, or other material that is malicious or technologically damaging. You will not attempt to gain unauthorized access to this website, the server hosting this website or any other server, computer or database associated with our website. You agree not to attack this website through a denial of service or a denial of service complaint. By violating this provision, you may commit an offense in accordance with the regulations in force. We will report any such violation to the applicable law enforcement authority and we will work with appropriate authority to disclose the identity of the hacker. Also, in the event of such an infringement, your to use this website will cease immediately. We accept no responsibility for any loss or damage resulting from any denial of service, virus, or any other software or material that is dangerous or technologically damaging to your computer, equipment, data or materials and results from use of this website or downloading
its content, or content to which you redirect this website.
17. LINKS FROM OUR WEB SITE
We can have links from our website to third-party websites and materials; these links are provided solely for purposes of information and we do not control the content of such websites or materials in any way. Accordingly, we assume no liability for the losses or damages that may result from the use of such links.
18. WRITTEN COMMUNICATIONS
The laws in force require some of the information or communications that we send you to be made in writing. When you use this website, you accept that any communication with us will be primarily done electronically. We will contact you by email or we will provide you with information by posting information on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, information, information and other communications we make available to you by electronic means comply with any legal requirement that such communications be made in writing.
This condition does not affect your legal rights.
All the information you provide us should preferably be made through our contact form. Subject to the provisions of the above clause, and unless otherwise provided, we may send you information either to the email address or to the postal address you provide to us when placing the order. Information will be deemed to have been received and handed to us as soon as it is posted on our website 24 hours after sending an e-mail or three days after the date of posting of any letter. In order to prove delivery of any communication, it will be sufficient to prove in the case of a letter that it has been properly dispatched, stamped and placed in the mailbox and, in the case of an email,
20. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding for you and us, but also for our successors and transferees. You may not transfer, assign, strike or otherwise dispose of any contract or any of your rights or obligations that result from it without our prior written consent. As far as we are concerned, we have the right to transfer, assign, strike, subcontract or otherwise dispose of any contract or any of our rights or obligations that result from it at any time during the term of the contract. To avoid any confusion, any such transfer, assignment, strike, or any other arrangement will not affect your legal rights as a consumer and will not invalidate,
21. EVENTS WHO DO NOT HAVE THE CONTROL
We will not be liable or liable for any breach or delay in complying with any of the obligations under a contract that are caused by events that we do not reasonably control ("Force Majeure Event"). An event of force majeure will include any action, event, incident, omission or accident on which we are not reasonably in control and will include, in particular (without limitation) the following: 1. Greve, interruptions of activity or other industrial actions. 2. Civil movements, riots, invasions, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats or preparations for war. 3. Fire, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters. 4. The impossibility to use the railways, maritime transport, air transport, road transport or other public or private means of transport. 5. Failure to use public or private telecommunication networks. 6. The decisions, decrees, laws, regulations or restrictions of any government. 7. Any strike, interruption or accidents occurring in the field of transport, postal services or other relevant transport services. Our activity under any contract is deemed to be suspended for the period of time that the force majeure event continues and we will benefit from an extension of the time required to meet our obligations during such a period.
If, at any time during the term of the contract, we fail to insist on your strict compliance with any of your obligations arising out of a contract or any of these terms and / or if we fail to do so exercise any of the rights or remedies to which we are entitled in accordance with that agreement or these terms, this shall in no circumstances constitute a waiver or limitation of such rights or remedies and shall not relieve you of fulfillment of those obligations. The fact that we renounce the invocation of a non-performance of a contractual obligation does not mean that we renounce the invocation of subsequent non-execution resulting from the contract or terms.
25. SEPARABILITY OF CONTRACTUAL PROVISIONS
If any of these terms or any provision of a contract is determined by any competent authority to be invalid, illegal or unenforceable in any way, the term, condition or provision shall be separate from the other terms, conditions and provisions, which will continue to be valid to the maximum extent permitted by law.
23. INTEGRALITY OF THE CONTRACT
The terms and any documents expressly referred to herein represent the entire agreement between you and us in relation to the subject matter of any agreement and substitute for any agreement, understanding or prior arrangement between you and us either verbally or in writing . Both you and us acknowledge that by concluding this agreement neither you nor us have relied on any representation, action or promise given by the other party or that can be understood from what has been said or written in negotiations between you and us prior to that contract, unless expressly provided for in these terms. Neither you nor us will use any remedy against any untrue statement made by the other party either verbally or in writing,
24. OUR RIGHT TO CHANGE THE PRESENT TERMS
We have the right to review and occasionally amend these Terms. You will be subject to the policies and terms in force when you use this website or order products from us unless any change to those policies, terms, or confidentiality statement is required by law or governmental authority where any potential changes will also apply to commands that you have previously placed.
25. LEGISLATION AND JURISDICTION
Use of our website and contracts to purchase products through this website will be governed by Romanian law. Any dispute arising out of the use of the website or the contracts or arising therefrom will be subject to the
non-exclusive jurisdiction of the Romanian courts.
26. YOUR REACTIONS
Your comments and reactions are welcome. Please send us all your feedback, comments and suggestions using our contact form.
If, in your capacity as a purchaser, you believe that your rights have been violated, you may address your complaints through the electronic address ............................................. .. for the purpose of settling the dispute extrajudicial way.